Terms & Policies
Therapy CANCELLATION POLICY:
Life happens, we understand. If you must cancel we ask that you do so no less than 12 hours in advance. This is to ensure that others who wish to book our services are able to do so with minimal difficulties. While we do not enforce a cancellation policy for personal therapy appointments, we ask that you consider donating to our work so that we can continue to operate with efficiency. Last minute cancellations can cause problems and added expenses for our spa.
Health Camp Policies:
Arrival time: check-in by 3 PM Sunday for welcome, registration, program overview, and light supper.
Departure time: 4 PM Friday (complimentary Friday and Saturday nights for those wishing to leave Sunday morning).
Due to the preparation required for our 5-day health camps, individuals requesting a cancellation or refund within 14 days prior to the start of the program will be refunded 80% of the total Health Camp cost. Requests made more than 14 days in advance will receive 100% refund.
If a guest must leave before the completion of the program, the total cost of the program will be divided by the remaining days minus the 20% supply charge.
Eden Pointe LifeStyle is not a 24-hour medical crisis center and is not equipped to handle urgent medical care needs. We do not have a cardiac defibrillator or other emergency equipment. We are not a rehab center for coming off of drugs, tobacco and/or alcohol, and are not equipped to provide special care for guests with special physical, physiological or emotional needs. If you need special care or assistance in getting around our property, we require that you bring someone with you to help meet your special needs. We require that all guests disclose any significant health issues prior to coming. Anyone at high risk for needing emergency medical care should not come to Eden Pointe LifeStyle unless this risk has been brought to our attention. If our medical staff determines that a guest is in need of urgent medical care while staying at Eden Pointe LifeStyle, the client is required to pay any or all ambulance and hospital fees. If significant health issues are not disclosed prior to arrival, Eden Pointe LifeStyle reserves the right to ask a guest to leave without a refund.